Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

Microsoft envisions AI agents taking on responsibilities across the workplace more than ever before. It's releasing 10 fine-tuned agents as well as the ability to create your own.

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.

“Agents draw on the context of your work data in Microsoft 365 Graph, systems of record, Dataverse and Fabric, and can support everything from your IT help desk to employee onboarding and act as a personal concierge for sales and service.” – Jared Spataro, Corporate Vice President at Microsoft

Microsoft will allow its customers to build autonomous artificial intelligence agents from next month, in its latest push to tap the booming technology amid growing investor scrutiny of its hefty AI investments.

Microsoft will enable customers to create autonomous AI agents using Copilot Studio starting in November. These agents, designed to perform tasks with minimal human intervention, offer solutions for managing inventory,

The user-friendly application simplifies the creation of these AI agents even for those with limited coding expertise.

Microsoft announced an expansion of its Copilot platform, introducing new autonomous agents to improve business processes across sectors. The update emphasizes security and governance, allowing businesses to create AI tools for tasks such as sales automation and supply chain management.